Duplicate / replacement title workflow
Use this checklist when a customer reports a lost title or when you’re cleaning up paperwork before a sale:
- New York duplicate titles are requested using form MV‑902 (Application for Duplicate Certificate of Title) or online through NY DMV.
- Only the titled owner (or authorized party) can request a duplicate; the application must include proper ID and the required fee.
- Dealers often help the customer complete MV‑902 and gather any lienholder details, but the duplicate title is mailed directly to the owner by law.
- Verify the VIN, owner information, and any lienholder data match existing records before submitting.
- If there is an open lien, coordinate with the lienholder to ensure their interest is correctly carried forward on the replacement title.